Products & Ingredients
● Are your products natural or organic?
Just turn the package over and read our list of fresh and safe ingredients. Our ingredients are listed in descending order as required by the Federal Drug Administration. Sometimes our ingredient list may contain a n ingredient which you do not recognize, but is necessary for the safety and longevity of the product. For instance, lotions require a preservative (because of the water content) while butters do not. In this case, we would choose a preservative which is considered safe and even “natural.” If you find an ingredient that you do not recognize and wish to know more about the ingredient consider visiting www.ewg/skindeep to understand its safety rating.
● How long do your products last ?
Most of our products have a shelf life of one year, however, soap lasts much longer than this and can be safely used for years afterwards. In fact, soap typically gets more bubbly with age and lasts much longer in your shower as it hardens.
● How do you source your palm oil?
The common definition for sustainable palm oil is any palm oil that has been declared certified sustainable (CSPO) by the Roundtable on Sustainable Palm Oil (RSPO). The goal of this nonprofit organization is to create a product that continues to support the lives of local growers, even as it's grown and harvested with a higher degree of sustainability in mind. We source from distributors who only stock RSPO pa lm oil. If you still object to the use of palm oil, we do have soaps that do not contain palm oil.
● What’s the difference between balms, butters, and lotions?
The difference that a consumer would notice immediately would be the consistency of the product. Butters and balms are much thicker and lotions are thinner. Lotions require a liquid of some sort to thin out the base butters so it can be dispensed by a pump or tube. Typically, distilled water is the majority of the liquid, but sometimes other liquids such as aloe vera juice and extracts are also added into the recipe to target certain problem areas. Crafters would then need to add an emulsifier to keep the lotion from separating. And, anytime a liquid is used, bacteria has the chance of being introduced so a preservative (organic or otherwise) needs to be added to the recipe. Lotions have more ingredients simply because of their composition, and have a lighter feeling on the skin making them ideal for hot weather and younger skin.
Butters and balms are an excellent choice to revitalize dry or sensitive skin, especially in cold weather. They are ideal for rough hands, heels , and elbows while feeling silky and beautifully scented. Because body butters contain harder ingredients like cocoa and she a butter, they’re naturally a little more moisturizing and protective against your skin drying out. These ingredients are called occlusives because they not only add in moisture, but they create a barrier that prevents more moisture loss. They do not contain any liquids;
Body balms are a little thicker with their use of beeswax and have a waxy texture that can be rubbed into your skin thanks to the seed oils and butters included in its composition. Beeswax has a natural tendency to create a protective barrier to the skin and to soothe irritated and chapped skin such as work hands and chapped lips. Choose a balm if you have redness or itching.
● My product has melted. Can I still use this product?
Our products are naturally heat sensitive and should not be left in hot places such as a car or in a window. Typically , if you pull the product from the heat and place in the refrigerator, you can still use the product. It may not be pretty, but it will still serve its purpose.
● Why does my product look or feel slightly different than it did before?
All of our products are handcrafted and, as such, the final “look” can be different.
However, the product itself should be true to its purpose. Additionally, we are always striving to improve our products and make them better. However, we would not name a new product under an old name. If your product seems different, there may have been a mistake. Remember that we are handcrafted and that means, as humans, we can make mistakes. We want you to be happy, so please contact us to discuss any problems and we will do our best to solve the situation.
Purpose & Mission
● How was Girl Crush Co. founded?
● What is your Mission?
Our mission is to make nutrient-rich, artisan bath and body products which support the employment, education and empowerment of Lancaster County at-risk, single mothers for a lasting transformation.
Payment, Shipping & Delivery
● How long does it take for my order to be processed?
We love to hear our adorable sale button jingle and typically run to ship quickly. Occasionally , we are closed or out at a show, but we always ship in - stock items in 2 - 3 days.
You will get a notification with a tracking number when your order has shipped. We typically ship by standard USPS unless requested otherwise by the customer.
● How do I return a product/order?
● How do I redeem a gift card or promo code?